:root{color-scheme:light dark;--primary:#ed0b46;--secondary:#ffad8f;--coral:#f45670;--ink:#111;--paper:#fff;--soft:#fff1ec;--line:#e8e8e8;--muted:#626262;--green:#087a45;--amber:#956100;--blue:#123557;--shadow:0 12px 35px #1111110d;--dialog-close-bg:#111;--dialog-close-fg:#fff;--dialog-close-border:#ffffff33;font-family:Manrope,system-ui,sans-serif}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#f7f7f6;color:var(--ink)}button,input,select{font:inherit}.skip-link{position:fixed;z-index:50;left:12px;top:-80px;padding:10px 14px;background:var(--primary);color:#fff}.skip-link:focus{top:12px}.mobile-bar{display:none}.dashboard-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}.dashboard-sidebar{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;padding:24px 18px;background:var(--ink);color:#fff}.dashboard-brand{display:flex;align-items:center;gap:10px;padding:0 4px 22px;border-bottom:1px solid #ffffff22;color:#fff;text-decoration:none}.dashboard-brand img{display:block;width:155px;max-height:44px;object-fit:contain}.dashboard-brand span{padding:5px 7px;border:1px solid #ffffff55;font-size:9px;font-weight:800;letter-spacing:.1em}.dealer-identity{display:grid;gap:5px;padding:22px 6px 16px}.dealer-identity small{color:var(--secondary);font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.dealer-identity strong{font-size:14px;line-height:1.35}.dealer-identity span{color:#aaa;font-size:10px}.dashboard-sidebar nav{display:grid;gap:3px;overflow:auto}.dashboard-sidebar nav button{min-height:42px;padding:0 14px;border:0;border-left:3px solid transparent;background:transparent;color:#ccc;text-align:left;font-size:11px;font-weight:700;cursor:pointer}.dashboard-sidebar nav button:hover,.dashboard-sidebar nav button:focus-visible{background:#ffffff0c;color:#fff}.dashboard-sidebar nav button[aria-current=page]{border-left-color:var(--primary);background:#ffffff12;color:#fff}.sidebar-actions{margin-top:auto;display:grid;grid-template-columns:1fr 1fr;gap:8px;padding-top:18px}.sidebar-actions a,.sidebar-actions button{display:grid;place-items:center;min-height:38px;border:1px solid #ffffff2e;background:transparent;color:#fff;text-decoration:none;font-size:9px;font-weight:800;cursor:pointer}main{min-width:0;padding:40px clamp(22px,4vw,64px) 80px}.dashboard-topline{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;padding-bottom:24px;border-bottom:1px solid var(--line)}.dashboard-topline p,.eyebrow{margin:0 0 6px;color:var(--primary);font-size:9px;font-weight:800;letter-spacing:.12em}.dashboard-topline h1{margin:0;font-family:'Bebas Neue',sans-serif;font-size:48px;font-weight:400;letter-spacing:.015em}.data-freshness{max-width:390px;color:var(--muted);font-size:10px;text-align:right}.data-freshness.stale{color:var(--amber)}#dashboard-state{padding-top:28px}.skeleton{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.skeleton span{height:120px;background:linear-gradient(90deg,#eee,#fafafa,#eee);background-size:200% 100%;animation:pulse 1.2s infinite}@keyframes pulse{to{background-position:-200% 0}}.summary-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.metric{min-height:126px;padding:19px;border:1px solid var(--line);background:var(--paper);box-shadow:var(--shadow)}.metric small{display:block;margin-bottom:20px;color:var(--muted);font-size:9px;font-weight:800;text-transform:uppercase}.metric strong{display:block;font-size:25px;letter-spacing:-.04em}.metric span{font-size:9px;color:var(--muted)}.metric.accent{background:var(--ink);color:#fff}.metric.accent small,.metric.accent span{color:#bbb}.content-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(280px,.6fr);gap:18px;margin-top:18px}.panel{padding:22px;border:1px solid var(--line);background:var(--paper);box-shadow:var(--shadow)}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:17px}.panel h2{margin:0;font-size:17px;letter-spacing:-.025em}.panel a,.text-button{border:0;background:transparent;color:var(--primary);font-size:9px;font-weight:800;text-decoration:none;cursor:pointer}.account-lead{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.account-lead h2{margin:4px 0;font-size:24px}.badge{display:inline-flex;align-items:center;min-height:24px;padding:0 9px;border-radius:99px;background:#e8f6ef;color:var(--green);font-size:8px;font-weight:800;text-transform:uppercase}.badge.unpaid,.badge.overdue,.badge.cancelled,.badge.expired{background:#fff0f1;color:#af1239}.badge.pending,.badge.in_progress,.badge.reward_pending{background:#fff5d9;color:var(--amber)}.activity-list{display:grid;margin:0;padding:0;list-style:none}.activity-list li{display:grid;grid-template-columns:80px 1fr auto;gap:12px;padding:12px 0;border-top:1px solid var(--line);font-size:10px}.activity-list small{color:var(--muted)}.empty-state{display:grid;place-items:center;min-height:260px;padding:30px;border:1px dashed var(--line);background:var(--paper);text-align:center}.empty-state span{font-size:28px}.empty-state h2{margin:14px 0 7px}.empty-state p{max-width:460px;margin:0;color:var(--muted);font-size:11px;line-height:1.6}.error-state{border-color:#f3c5d0;background:#fff8fa}.filters{display:grid;grid-template-columns:minmax(180px,1fr) repeat(3,minmax(120px,auto)) auto;gap:9px;margin-bottom:15px}.filters input,.filters select{min-height:42px;padding:0 11px;border:1px solid var(--line);background:var(--paper);color:var(--ink);font-size:10px}.filters button{border:0;background:var(--primary);color:#fff;font-size:9px;font-weight:800;cursor:pointer}.table-wrap{overflow:auto;border:1px solid var(--line);background:var(--paper)}table{width:100%;border-collapse:collapse;min-width:760px}th,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;font-size:10px;vertical-align:top}th{background:#fafafa;color:var(--muted);font-size:8px;text-transform:uppercase;letter-spacing:.06em}td strong{font-size:11px}.row-link{border:0;background:transparent;color:var(--primary);padding:0;font-weight:800;cursor:pointer}.pagination{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:13px;color:var(--muted);font-size:9px}.pagination div{display:flex;gap:7px}.pagination button{min-width:70px;min-height:34px;border:1px solid var(--line);background:var(--paper);color:var(--ink);font-size:9px;font-weight:800;cursor:pointer}.pagination button:disabled{opacity:.4}.definition-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;border-top:1px solid var(--line)}.definition-grid div{padding:15px 0;border-bottom:1px solid var(--line)}.definition-grid div:nth-child(odd){padding-right:25px}.definition-grid dt{color:var(--muted);font-size:8px;text-transform:uppercase}.definition-grid dd{margin:5px 0 0;font-size:11px;font-weight:700;white-space:pre-line}.address-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;margin-top:18px}.scheme-tabs{display:flex;gap:5px;margin-bottom:15px}.scheme-tabs button{min-height:38px;padding:0 16px;border:1px solid var(--line);background:var(--paper);font-size:9px;font-weight:800;cursor:pointer}.scheme-tabs button[aria-selected=true]{border-color:var(--primary);background:var(--primary);color:#fff}.scheme-list{display:grid;gap:14px}.scheme-card{padding:22px;border:1px solid var(--line);background:var(--paper)}.scheme-card-head{display:flex;justify-content:space-between;gap:20px}.scheme-card h2{margin:4px 0 7px;font-size:18px}.scheme-card p{color:var(--muted);font-size:10px;line-height:1.6}.progress-track{height:8px;margin:20px 0 8px;background:#eee}.progress-track span{display:block;height:100%;max-width:100%;background:linear-gradient(90deg,var(--primary),var(--coral),var(--secondary))}.progress-values{display:flex;justify-content:space-between;font-size:9px}.scheme-stats{display:grid;grid-template-columns:repeat(4,1fr);margin-top:16px;border-top:1px solid var(--line)}.scheme-stats div{padding:13px 12px 0 0}.scheme-stats small{display:block;color:var(--muted);font-size:8px;text-transform:uppercase}.scheme-stats strong{font-size:11px}dialog{width:min(800px,calc(100% - 28px));max-height:calc(100vh - 28px);padding:0;border:0;background:var(--paper);color:var(--ink);box-shadow:0 25px 80px #0008}dialog::backdrop{background:#0009}.dialog-close{position:sticky;z-index:2;float:right;top:14px;display:grid;place-items:center;margin:14px;width:42px;height:42px;padding:0;border:1px solid var(--dialog-close-border);border-radius:50%;background:var(--dialog-close-bg);color:var(--dialog-close-fg);box-shadow:0 3px 14px #0003;font-size:25px;font-weight:500;line-height:1;cursor:pointer}.dialog-close:hover{border-color:var(--primary);color:var(--primary)}.dialog-close:focus-visible{outline:3px solid #2b73ff;outline-offset:3px}#detail-content{padding:40px}.detail-lines{margin-top:24px}.document-link{display:inline-flex;padding:8px 11px;border:1px solid var(--line);color:var(--primary);font-weight:800;text-decoration:none}.print-actions{display:flex;justify-content:flex-end;gap:8px;margin:0 0 14px}.print-actions button,.print-actions a{display:grid;place-items:center;min-height:38px;padding:0 13px;border:1px solid var(--line);background:var(--paper);color:var(--ink);font-size:9px;font-weight:800;text-decoration:none;cursor:pointer}:focus-visible{outline:3px solid #2b73ff;outline-offset:2px}
@media(prefers-color-scheme:dark){:root{--ink:#f7f7f7;--paper:#191919;--soft:#211a1c;--line:#343434;--muted:#aaa;--dialog-close-bg:#f7f7f7;--dialog-close-fg:#111;--dialog-close-border:#11111133}body{background:#111}.dashboard-sidebar{background:#080808}.metric.accent{background:#f3f3f3;color:#111}.metric.accent small,.metric.accent span{color:#555}.skeleton span{background:linear-gradient(90deg,#1a1a1a,#242424,#1a1a1a)}th{background:#151515}.progress-track{background:#333}.error-state{background:#24171b;border-color:#612939}.dashboard-brand img{filter:none}}
.dashboard-toast{position:fixed;z-index:100;right:20px;bottom:20px;max-width:min(420px,calc(100vw - 40px));padding:13px 16px;border:1px solid #b42342;background:#34151d;color:#fff;box-shadow:0 16px 45px #0005;font-size:11px;font-weight:700;line-height:1.5}.dashboard-toast.success{border-color:#0f8a50;background:#0d5c3a}.dashboard-toast[hidden]{display:none}.document-link[aria-busy=true]{pointer-events:none;opacity:.65}
@media(max-width:1050px){.dashboard-shell{grid-template-columns:210px minmax(0,1fr)}.summary-grid{grid-template-columns:repeat(2,1fr)}.content-grid{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr 1fr}.filters input{grid-column:1/-1}.filters button{min-height:42px}.scheme-stats{grid-template-columns:repeat(2,1fr)}}
@media(max-width:720px){.mobile-bar{position:sticky;z-index:20;top:0;display:flex;align-items:center;justify-content:space-between;height:64px;padding:10px 15px;border-bottom:1px solid var(--line);background:var(--paper)}.mobile-bar img{width:145px;max-height:40px;object-fit:contain}.mobile-bar button{min-width:64px;min-height:38px;border:1px solid var(--line);background:transparent;color:var(--ink);font-weight:800}.dashboard-shell{display:block}.dashboard-sidebar{position:fixed;z-index:30;inset:64px auto 0 0;width:min(290px,88vw);height:auto;transform:translateX(-105%);transition:transform .18s ease}.dashboard-sidebar.open{transform:none}.dashboard-brand{display:none}main{padding:25px 14px 60px}.dashboard-topline{display:block}.dashboard-topline h1{font-size:40px}.data-freshness{margin-top:10px;text-align:left}.summary-grid{grid-template-columns:1fr 1fr}.metric{min-height:110px;padding:15px}.metric strong{font-size:20px}.filters{grid-template-columns:1fr 1fr}.filters input{grid-column:1/-1}.filters button{grid-column:1/-1}.definition-grid,.address-grid{grid-template-columns:1fr}.definition-grid div:nth-child(odd){padding-right:0}.scheme-stats{grid-template-columns:1fr 1fr}.scheme-card-head{display:block}#detail-content{padding:28px 18px}.activity-list li{grid-template-columns:70px 1fr}.activity-list li>strong{grid-column:2}}
@media(max-width:420px){.summary-grid{grid-template-columns:1fr}.scheme-stats{grid-template-columns:1fr}.filters{grid-template-columns:1fr}.scheme-tabs{display:grid;grid-template-columns:1fr 1fr}}
@media print{.mobile-bar,.dashboard-sidebar,.filters,.pagination,.print-actions{display:none!important}.dashboard-shell{display:block}main{padding:0}.dashboard-topline{padding-bottom:12px}.panel,.table-wrap{box-shadow:none}body{background:#fff;color:#000}}
.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:24px;padding-right:54px}.detail-header h2{margin:4px 0 0;font-size:27px}.document-link.primary,.print-actions .primary{border-color:var(--primary);background:var(--primary);color:#fff}@media(max-width:520px){.detail-header{display:block;padding-right:44px}.detail-header .document-link{margin-top:14px}}
.dashboard-shell,#dashboard-state,.table-wrap{min-width:0;max-width:100%}.dashboard-shell{width:100%;overflow-x:hidden}dialog{max-width:calc(100vw - 28px)}

.grievance-actions{display:flex;align-items:end;justify-content:space-between;gap:18px;margin-bottom:16px}.grievance-actions form{display:flex;align-items:end;gap:8px}.grievance-actions label{display:grid;gap:6px;color:var(--muted);font-size:8px;font-weight:800;text-transform:uppercase}.grievance-actions select,.grievance-actions button{min-height:40px;padding:0 12px;border:1px solid var(--line);background:var(--paper);color:var(--ink);font:inherit;font-size:10px}.grievance-actions button{border-color:var(--primary);background:var(--primary);color:#fff;font-weight:800;cursor:pointer}.grievance-actions>a{display:grid;place-items:center;min-height:40px;padding:0 14px;background:var(--primary);color:#fff;font-size:10px;font-weight:800;text-decoration:none}.grievance-list{display:grid;border-top:1px solid var(--line)}.grievance-list>article{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:20px 0;border-bottom:1px solid var(--line)}.grievance-list h2{margin:4px 0}.grievance-list h2 button{padding:0;border:0;background:transparent;color:var(--ink);font:inherit;font-size:18px;font-weight:800;cursor:pointer}.grievance-list h2 button:hover{color:var(--primary)}.grievance-list p{margin:4px 0;color:var(--muted);font-size:10px}.grievance-list>article>div:last-child{display:grid;justify-items:end;gap:10px;text-align:right}.grievance-list small{color:var(--muted);font-size:8px;line-height:1.5}.grievance-description,.grievance-attachments,.grievance-timeline{margin-top:26px}.grievance-description h3,.grievance-attachments h3,.grievance-timeline h3{font-size:14px}.grievance-description p{padding:16px;border-left:4px solid var(--primary);background:var(--soft);font-size:11px;line-height:1.7;white-space:pre-line}.grievance-attachments p{display:flex;justify-content:space-between;padding:12px;border:1px solid var(--line);font-size:10px}.grievance-attachments span{color:var(--muted)}.grievance-timeline article{display:grid;grid-template-columns:14px 1fr;gap:12px}.grievance-timeline i{width:10px;height:10px;margin-top:5px;border:2px solid var(--paper);border-radius:50%;background:var(--primary);box-shadow:0 0 0 1px var(--primary)}.grievance-timeline article>div{padding:0 0 20px;border-left:1px solid var(--line);padding-left:14px}.grievance-timeline time{float:right;color:var(--muted);font-size:9px}.grievance-timeline p{color:var(--muted);font-size:10px}@media(max-width:620px){.grievance-actions{align-items:stretch;flex-direction:column}.grievance-actions form{display:grid;grid-template-columns:1fr auto}.grievance-actions label{grid-column:1}.grievance-list>article{align-items:flex-start;flex-direction:column}.grievance-list>article>div:last-child{justify-items:start;text-align:left}.grievance-timeline time{display:block;float:none;margin-top:4px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}