Delivery, Returns and Warranty

Confirm delivery before ordering

Contact the trade desk with the delivery pincode, product and quantity. Coverage, stock, dispatch estimate, freight and delivery arrangements must be confirmed in the quotation or accepted order. A catalogue listing is not a guarantee of immediate stock or delivery.

Changes and cancellations

Request changes or cancellation promptly at info@shashankagency.in or +91 70048 72919, quoting the order reference. The team will check acceptance, procurement and dispatch status. Ask for any applicable cancellation conditions and charges before accepting the order.

Damaged, incorrect or defective goods

Report the issue with the invoice or order reference, product details and available photos. Keep packaging and relevant documents where practical. Do not send goods back until the return arrangements are agreed. The remedy depends on the issue, transaction terms and applicable law; this page does not exclude statutory rights for defective, misdescribed or otherwise non-conforming supplies.

B2B returns, replacements and refunds

B2B return and refund timelines are governed by the applicable invoice terms and the relevant brand’s replacement policy. Eligibility, deadlines and procedures vary by brand and product; there is no single return or refund window for all supplies.

Request the applicable invoice terms and brand policy before confirming an order. For an accepted return, replacement or refund, the team will confirm the process, any previously disclosed charges, and the applicable settlement timeline and method. These terms remain subject to mandatory rights and requirements under applicable law.

Warranty and support

Warranty coverage varies by manufacturer and product. Confirm the applicable period, documents, service arrangements and exclusions for the selected SKU before purchase. Manufacturer warranty conditions do not remove statutory remedies that otherwise apply. Dealers may register an account-linked warranty or delivery complaint through the complaint page.

Business address and grievance officer

M/s Shashank Agency, House no. 121, Nutan Nagar Colony, Hazaribag - 825303, Jharkhand, India.

Grievance Officer: Shailendra Kumar. Email: info@shashankagency.in. Telephone: +91 70048 72919. You can use these contacts without a dealer login for complaints, privacy requests or account-access problems.