Privacy Policy

Scope and contact

This policy covers shashankagency.shop, operated under the business name M/S Shashank Agency, serving Hazaribagh, Chatra and Koderma. For privacy questions, correction requests or complaints, email info@shashankagency.in or call +91 70048 72919. The separate informational website shashankagency.in may offer different features.

Information used by the storefront

Dealer registration and account services process contact names, shop names, verified mobile numbers, addresses, pincodes, optional email and GSTIN, and related business records. Where configured, GSTIN lookup helps prefill business details for confirmation. Existing dealer records are checked to avoid duplicate registrations. Account services display relevant orders, invoices, payments, credit notes and statements. Complaints include the details and attachments you submit and any account record you select.

Login, orders and browser storage

WhatsApp OTP verifies access to dealer services. The storefront uses session cookies and browser storage for sign-in, cart or enquiry state, visitor and session identifiers, and preferences. Registration, ordering and complaint submissions are sent to server-side services; these are not solely WhatsApp messages prepared in your browser. Do not share OTPs or upload unnecessary identity documents, payment-card details or sensitive information.

Analytics and dealer activity

The storefront records page and product views, search and browsing activity, cart and checkout events, and available order outcomes. Reports may include device type, referral source, approximate location and session activity. When you are signed in, activity may be associated with your dealer account and viewed by authorised staff. This activity is not anonymous merely because a visitor identifier is used. We use these reports to understand product interest, improve the service and support dealer accounts.

Optional audience preferences and location

Age range and gender are optional, self-reported preferences collected with the audience-preferences consent control. You may decline them and change your choice through Audience preferences in the storefront footer. These values are not inferred from your phone number. Location can be estimated from network information and, when configured, an IP-location provider; it can be inaccurate and is not precise GPS location.

Purposes and service providers

Information is used for registration, account authentication, quotations and orders, fulfilment support, account reconciliation, complaints, security, analytics and applicable recordkeeping duties. Relevant information is handled by our hosting and database services, Zoho, WhatsApp/Meta and configured verification or location services. Suppliers and delivery providers receive information needed for the relevant transaction. Following external links or sending WhatsApp messages also subjects those interactions to the recipient service’s policies. A service enquiry does not by itself authorise unrelated promotional messages.

Retention and requests

Retention depends on the purpose, applicable accounting and tax requirements, unresolved disputes, security needs and configured system retention. We do not promise immediate deletion of invoices or records that must be preserved by law. Contact the privacy address above to request access, correction, deletion or withdrawal of an optional preference; we may verify your identity and explain any lawful restriction. Exact retention schedules and provider backup periods are being finalised and can be requested from the team.

Security, children and applicable law

Access controls and other technical safeguards protect account information, but no service can guarantee absolute security. This storefront is intended for adult business users and is not directed at children. We assess requests under applicable Indian law. The DPDP Act and Rules have phased commencement; this policy does not represent every future provision as already in force. Material changes to our practices will be reflected here.

Business address and grievance officer

M/s Shashank Agency, House no. 121, Nutan Nagar Colony, Hazaribag - 825303, Jharkhand, India.

Grievance Officer: Shailendra Kumar. Email: info@shashankagency.in. Telephone: +91 70048 72919. You can use these contacts without a dealer login for complaints, privacy requests or account-access problems.