Terms of Use

Storefront and accounts

These terms cover shashankagency.shop and its catalogue, enquiries, dealer services and order requests. Use accurate information and access only accounts you are authorised to represent. Keep OTPs private. Do not bypass access controls, misuse private dealer prices or interfere with the service.

B2B dealer portal and order requests

This website is a B2B catalogue, dealer account and order-request portal. We do not collect payment against an order when it is submitted through this portal. Payments and settlement follow the applicable invoice and agreed business terms.

Public enquiries and dealer carts express purchasing interest. Submitting a draft order or receiving an automated reference does not by itself confirm stock, dispatch, credit approval or acceptance. Confirm the final items, quantities, prices, taxes, delivery charges and acceptance with Shashank Agency. The applicable quotation, accepted order and invoice record the transaction terms; mandatory legal rights remain unaffected.

Prices, product information and account records

Dealer pricing is account-specific. Review the tax and charge information shown with the quote or order and obtain clarification before proceeding. Product images are illustrative; check the SKU, specifications, pack sizes and installation requirements. Availability may change. Account dashboards use synchronised records and may be delayed; report a mismatch with its reference so the team can reconcile it. A dashboard status alone does not create a debt.

Delivery, cancellations and returns

Read our Delivery, returns and warranty information before confirming an order. Delivery dates, cancellation conditions, return eligibility and any charges must be communicated for the transaction. These terms do not impose an undisclosed cancellation fee or override remedies available under applicable law.

Complaints and privacy

Signed-in dealers can link a complaint to their own payment, sales order, invoice or credit note. For login problems, privacy requests or complaints outside a dealer account, email info@shashankagency.in or call +91 70048 72919. Our complaint process targets acknowledgment within 48 hours and resolution within one month. Read the Privacy Policy for account, analytics and communication practices.

Rights and changes

Manufacturer names, marks and materials remain subject to their owners’ rights. External services have their own terms. Nothing here excludes liability or remedies that cannot lawfully be excluded. Indian law applies as relevant to the transaction; this page does not remove a competent consumer forum or other statutory remedy. Updated terms do not retrospectively remove rights under an accepted transaction.

Business address and grievance officer

M/s Shashank Agency, House no. 121, Nutan Nagar Colony, Hazaribag - 825303, Jharkhand, India.

Grievance Officer: Shailendra Kumar. Email: info@shashankagency.in. Telephone: +91 70048 72919. You can use these contacts without a dealer login for complaints, privacy requests or account-access problems.